Passenger Conduct Policy (CATABUS)

In keeping with CATA’s goal to provide safe and enjoyable public transportation, and the expectation of each passenger and employee to have a safe and positive experience on CATA services and property, the following are courteous behaviors expected of each person while using CATA’s services and bus stop facilities, followed by conduct that is prohibited.  

These lists are not all inclusive. Violations of prohibited behaviors or failure to exhibit courteous behaviors may result in action ranging from a verbal warning to immediate removal from a CATA vehicle or property; repetition of any such prohibited conduct may result in temporary and/or permanent suspension from the use of CATA services.  In addition, certain acts may be subject to fines and/or prosecution.

A passenger may appeal a suspension from use of CATA services. A written appeal must be received by CATA’s general manager within 15 calendar days of the date of the suspension, stating why the suspension is inappropriate and including any relevant supporting information.    

Each person using CATA’s services and bus stop facilities is expected to exhibit the following courteous behaviors which include, but are not limited to:

1. Boarding through the front doors and exiting through the back doors;
2. Allowing exiting passengers who are using the front door to depart before boarding;
3. Vacating a seat in the first row of front facing seats if asked by a person with a disability, an older adult or a CATA operator;
4. Using head phones with audio or video devices;
5. Conversing at a volume that is not distracting to others, including the operator;
6. Occupying only one seat;
7. Keeping feet off seats, including not allowing children to stand on seats;
8. Preventing children from walking in the aisles while the bus is in motion;
9. Carrying food and/or beverages in a sealed container; 10. Maintaining personal hygiene.

Prohibited conduct includes, but is not limited to:

1. Refusing to pay the proper fare upon boarding a CATA vehicle;
2. Repeated failure to provide requested identification of eligibility for senior free/reduced fare or half-fare/ADA programs;
3. Children under five years of age riding without an adult;
4. Distracting or harassing of a vehicle operator;
5. Conversing on a phone or other device at a volume that is distracting to others;
6. Loud, abusive or harassing behavior including vulgar language;
7. Assaulting an operator or another passenger;
8. Littering, vandalizing or destroying CATA property;
9. Eating or drinking on the bus including the consumption of alcoholic beverages;
10. Bare feet and/or not wearing a shirt;
11. Smoking or vaping;
12. Defecating, urinating, vomiting, or spitting;
13. Loitering; either on CATA property or riding the bus more than one trip without paying another fare;
14. Soliciting;
15. Displaying a weapon for which the passenger has a carry permit or boarding with a weapon for which the person does not have a permit;
16. Bringing a non-service animal on board that is not properly muzzled or contained in an approved pet carrier.

Adopted: 10-23-17

See the CATA How-To videos Riding the CATABUS and CATABUS Riding Facts, Tips & Tricks for more detail on expected rider conduct on CATA busses.


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